The Lean Office
The Lean Office
Migrating Lean to Administrative & Office Operations
This active program translates the techniques and benefits of Lean Manufacturing into the Lean Office. The benefits in office, administrative and service environments are often greater than in the factory. Moreover, they frequently are easier to implement.
Exercises and examples from our work in administrative and office and service operations illustrate both general concepts and specific practices. We can pair this program with a subsequent Kaizen Event to immediately bring the principles to life and streamline workflow in your business.
| Format | Live Onsite | Who Should Attend |
| Time | 2-Day |
Office Workers Managers Industrial Engineers |
| Cost | $5500 (Includes Travel) | |
| Participants | 5-40 | |
| Next Step | Call us at816-931-1414 |
Participants Will Learn...
Where and how Lean concepts can apply to office and service areas.
How the Lean Office cuts cost, improves service and reduces errors.
About the basic elements of Lean Office and how they work together in an integrated operations strategy that supports marketing strategies.
How to develop office workcells that target specific customers or market segments with a complete set of skills.
How 5S improves efficiency at the micro-level and increases morale.
To use Process Charts and Value Stream Maps to visualize and streamline processes.
How technology can work with other elements of lean to improve performance and quality and about the dangers of technology.
How to apply mapping techniques to the fictional company, Midwest Finance.
From actual experience the effects of Lean.
To apply the tools and techniques to a process from their own operation.
Why Lean Office involves both people and technology
How to build a culture that enables Lean Operations.
How to develop a Lean Office strategy specifically for their operation.
- How to design realistic implementation plans and then carry them forward to success.
Program Outline
1.0 Introduction
What Are Lean Operations?
Where Does Lean Apply
The Benefits of Lean
Time As A Competitive Weapon
2.0 Midwest Finance Corporation
The MFC Situation
Simulating The Original Configuration
3.0 The Basic Elements Of Lean Office
Cellular Operations
Work Teams & Participation
5-S
Total Quality Management/Six Sigma
Value Stream & Process Mapping
4.0 Further Hints & How-To's
Specific Hints
The Role of Technology
Non-Repetitive Operations
5.0 Re-Engineering MWC
Case Study & Exercise
Re-Engineering Midwest Finance
Simulating The New Configuration
What Have We Learned?
6.0 Reengineering A Process of Your Own
Data Analysis
Mapping The Current State
Developing A Future State Map
7.0 A Culture for Lean Operations
Socio-Technical Systems
The Role of Teams & How Teams Develop
Building A Team-Based Culture
8.0 Implementing Lean
Lean Manufacturing Video
The Phases of Lean
Developing Your Lean Strategy
Implementation Planning
Lean Office Participants
These participants were part of a Lean Office Seminar in Trinidad & Tobago.
Office Workcell
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The Strategos Guide To Value Stream and Process Mapping goes beyond symbols and arrows. In over 163 pages it tells the reader how to do it and what to do with it. |
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