Seminar—A3 Problem Solving & Root Cause Analysis
A3 Problem Solving & Root Cause Analysis
How To Solve Problems & Improve Processes
A3 Problem Solving is a methodology for addressing a wide variety of problems. It is especially effective for those difficult, recurring problems that never seem to really get resolved. It is an important component of TQM, Six Sigma and Statistical Process Control. This program gives participants the team skills and problem solving skills to identify and eliminate root causes.
This high-energy seminar is crammed with challenges and exercises. As part of a team, participants solve such mysteries as The Case of The Tasteless Coffee where causative factors hide behind misinformation, intermediate causes and sloppy thinking.
As part of the program, the learning teams select and address a specific problem or process from their own organization, work out solutions and present them to management. The exercise brings immediate benefits to the organization, instills pride and helps participants transition from theory to practice.
Program Summary
| Format | Onsite | Online | Who Should Attend? |
| Time | 2-Day | 2-4 Wks | All Employees |
| Cost | $5700 (Includes Travel) | $4700 | |
| Participants | 5-40 | 5-20 | |
| Next Step | Call us at 816-931-1414 | ||
Participants Will Learn...
What is a problem?
The definition may surprise you!
How to define and specify your problem accurately.
Why problems persist
How to identify the Root Cause that eliminates the problem forever.
Why teams are better at Root Cause Analysis.
How to avoid wasting time and hold meetings that get results.
Doing things right is important. Doing the right things even more so.
Here's how to guide your team towards problems with impact.
About Seven Information Gathering Tools to get the right information in the right way.
Brainstorming as a team by following five simple rules.
How many solutions might solve the problem but which is best?
Learn three effective methods for decision making.Emergencies require fast action.
Learn about three types of action in a crises.
How to implement solutions quickly and effectively.
See how these techniques work together in The Case of The Dreary Dog Food.
How to put new skills to work solving realistic case problems on your own team project.
Program Outline
1.0 RCA-- A Systems View
What is a "Problem?"
What is A Root Cause?
The Problem Solving Procedure
Why Problems Persist
2.0 The A3 Procedure
Problem Solving Cycle
The A3 Summary
Relation to Six Sigma, TQM & SPC
3.0 The Power of Teams
Modes of Communication
Listening Behaviors
Team Building & Subverting Behaviors
Roles of The Facilitator
Holding An Effective Meeting
How To Resolve Conflict
4.0 Define The Problem
Developing Your Problem Statement
Refining The Problem Specification
Smart Questioning
5.0 Analyze Information
Forms & Checklists
Statistical Sampling
Process Charts & Fishbone Diagrams
Building A Burger (Exercise)
Using Line, Scatter, Bar, & Pie Charts
6.0 Basics of Statistical Process Control
What is SPC?
The Normal Curve & Histograms
Control Charts
Is the Process in Control?
Statistical Sampling
7.0 Identify The Root Cause
Fishbone Diagrams
Is/Is-Not Analysis
The Case Of The Tasteless Coffee (Exercise)
8.0 Search For Solutions
Brainstorming
The Columbo Approach
Building A Burger Better (Exercise)
9.0 Identify The Best Solution
Cost-Benefit Analysis
PNI Analysis
Weighted Factor Evaluation
10.0 Take Action
Three Types of Action
Planning The Implementation
Presenting Your Proposal
11.0 Into Practice
Valley Extruded Products (Case Study)
12 Team Projects
Problem-Solving Procedure
Process Charting
One team's process chart helped define the process and identify undue complexity and waste.
Pareto Charts
Fishbone Diagrams
This group resolved a significant safety problem for their company.
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The Strategos Guide To Value Stream and Process Mapping goes beyond symbols and arrows. In over 163 pages it tells the reader how to do it and what to do with it. |
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