TQM has been criticized for not bringing benefits to shareholders through increased stock price performance. Professors Kevin B. Hendricks and Vinod R. Singhal studied 3000 firms. They compared TQM firms to control groups of similar companies without formal TQM. The TQM firms fared significantly better in, profitability, Return on Assets and stock performance.
Download instructions will go to your email address Immediately
(If you do not receive the message with a download link, please check your spam folder.)
PUB FEB 2016 |