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Models Influence Thinking
A difficulty with models of any sort is
that people tend to identify them with the real system. But, as
Alfred Korzybski stated, "The map is
not the territory." Models, by their nature are
simplified versions of reality. They approximate certain aspects of
reality and ignore others. This simplifies our perception and makes
the problem comprehensible. The danger is that some of the
ignored aspects are, in fact, critical to the issue we are trying to
understand. Deming's quote (above) also relates to this.
The fallacies
that a model introduces are often hazardous because they are
subtle and unconscious. Not
knowing what you do not know is a most dangerous situation as
Oedipus discovered in early Greek tragedy,
System Robustness
If we take the Parthenon model of TPM
too literally, it implies that the TPM system is quite robust. It
implies that each pillar is independent. A crack in the column or
even a missing column seems unlikely to bring down the entire
structure. Thus managers are tempted to
ignore or postpone aspects of TPM that they perceive as difficult,
expensive or unpleasant.
Corporate
culture is one such difficult and unpleasant issue.
Suppose a company implements TPM without addressing their negative
corporate culture. The improvement in operator attitudes in figure 9
is not realized or is negated by the overwhelmingly unpleasant
culture. This cancels out three of the most important reinforcing
loops and will seriously limit TPM's gains. |
Benefit Growth
The Parthenon model
(subtly) implies that the benefit growth is more or less linear
and depends on how well each component (pillar) is implemented and
when it is implemented. It would lead us to imagine that two stout
columns are equivalent to five skinny columns. This may or may not
be more or less true, depending on many factors in the individual
situation.
The Parthenon model also implies that
once a "pillar" is in place, no further construction is required;
Do this, get that; a linear relationship.
The dynamic model, in contrast,
emphasizes the feedback loops
that often lead to exponential growth.
It also shows, more clearly, relationships between various aspects.
It implies the very complex and (often)
unpredictable behavior of dynamic systems.
Limits of The Dynamic Model
The dynamic
model of figure 9 also has limitations. It is not
intended to replace the Parthenon model but, rather, to supplement
it.
One difficulty with the dynamic model is
that it gives few hints about the tasks or
techniques required for implementation. With the
Parthenon model we can ask, for example, "What do we have to do to
integrate Maintenance and Quality?" The answers lead to specific
tasks and tools for accomplishing those tasks.
In reality,
both models are necessary and there are undoubtedly other
models or variations that would also be helpful. It is like
observing sunsets. A sunset looks very different from a beach, from
a mountain valley, the desert, the arctic or from an aircraft. Each
perspective is different and each has value. |